Frequently Asked Questions
Everything you need to know about your equestrian shopping experience.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days. Shipping is free on all orders over $75, while a flat rate applies to smaller orders.
What is your return policy for riding gear?
You can return unused items in their original packaging within 30 days of purchase. Please note that for safety reasons, riding helmets must be returned with all original tags and seals intact.
How do I find the right size for horse blankets and apparel?
Each product page includes a detailed size guide. For horse blankets, measure from the center of the chest to the rear of the quarter to ensure a perfect fit.
Do you offer international shipping?
Yes, Horze ships to most countries worldwide. International delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options via Klarna.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your status directly through your Horze account dashboard.